• The ETC conducted its annual user satisfaction survey for 2022, resulting in an overall satisfaction rate of 94 percent for ETC services and activities provided in 20 sites across 10 common operational areas in Yemen.
• In December, the ETC provided data connectivity services to 1,029 humanitarians and security communications services to a total of 2,534 responders across 20 sites in Yemen.
• In response to the increased demand of humanitarian operations, the ETC installed two dedicated VSAT stations for the INGOs hosted by Save the Children International (SCI) in Ibb and Sada’a to provide stable and secure connectivity.
On 22 December, the ETC user satisfaction survey results were published and shared with ETC partners. The concerns and comments reported in the survey have been analysed and will be discussed with the partners on 25 January during the plenary session being held to finalize the 2023 workplan. The ETC achieved an overall user satisfaction rate of 94 percent in 2022.
The ETC continues to support the World Health Organization (WHO) in response to the cholera outbreak by establishing ICT infrastructure in 29 Emergency Operations Centres (EOC) in north and south Yemen.
The ETC team and the Ministry of Telecommunications and Information Technology (MoTIT) in Aden held a meeting with the Ministry of Transport, Civil Aviation and Meteorology Authority (CAMA) and Aden Airport Management to discuss the Aden International airport IT project. The Minister of Transport agreed to support the reactivation of the Internet Service Provider (ISP) service.
In December, the ETC provided data connectivity to 1,029 humanitarians from 20 sites across 10 common operational areas in Yemen.
The ETC in Hajjah conducted preventive maintenance of the network infrastructure for the new INGO site hosted by the Norwegian Refugee Council (NRC). The expansion of the ETC connectivity coverage to common areas within the NRC office is being reviewed.
The ETC in Aden sent a technical and oversight mission to Mocha in south Yemen from 20 November to 02 December to assess the ETC UN site network infrastructure and take necessary actions for further improvement of the internet service. The team also conducted preventive maintenance of the Security Operations Centre (SOC).
The ETC in Aden provided remote IT support to UN staff and the UNDSS-managed SOC in the UN hub in Turba.
The EOC completed the replacement of 36 damaged batteries to re-establish the solar power systems supporting ETC connectivity services in the Ministry of Public Health office in Sana'a.
In response to the increased demand of humanitarian operations, the ETC installed two dedicated VSAT stations for the INGOs hosted by Save the Children International (SCI) in Ibb and Sada’a to provide stable and secure connectivity.
The ETC continues to support the transition of VSAT services in the south of Yemen provided by Tele Yemen, a local service provider, following a directive from the Ministry of Telecommunications and Information Technology (MoTiT). The transition has been installed and completed in 10 sites, including for ZOA in Aden and PUAMI in Al-Mokha for INGOs.
In December, ETC security communications services were provided to a total of 2,534 responders using the nine UNDSS-managed Security Operations Centres (SOCs) across the country.
In coordination with UNDSS, the ETC team in Aden programmed five VHF radios for UNDP according to the UN standard callsign structure.
In December, the ETC helpdesk received and resolved 1,100 user request